FREQUENCY ANSWERS AND QUESTIONS
FREQUENCY ANSWERS AND QUESTIONS
Destination – There are 3 Spas for your consideration
Moc Huong Spa – Branch 1
Address: 9C Ton Duc Thang Street, Ben Nghe Ward, District 1, HCMC
Daily open: 10AM – 12AM (Last booking 10:30 PM)
Moc Huong Spa 2A – Branch 2
Address: 2A Chu Manh Trinh Street, Ben Nghe Ward, District 1, Ho Chi Minh City
Daily open: 10AM – 12Am (Last booking 10:30PM)
Moc Huong Spa Thao Dien – Branch 3
Address: 61 Xuan Thuy, Thao Dien Ward, District 2. Ho Chi Minh City
Daily open: 9AM – 10:30PM (Last booking 9PM)
Moc Huong Spa Gallery – Branch 4
Address: 26 Ngo Quang Huy, Thao Dien Ward, District 2. Ho Chi Minh City
Daily open from 1th October : 9AM – 10:30PM (Last booking 9PM)
Our last appointment of the day is always applicable a maximum treatment duration of 60 minutes.
What services do you provide?
Moc Huong Spas are fully service venue that caters to the upscale local and expat community in HCMC. We offer a wide range of treatments; from body massage (Hawaiian, Thai, Shiatsu, Swedish, Aromatherapy, Four-Hands, Six-Hands, and our signature Moc Huong Body Treatment), to foot treatments, and facials.
How is the facilities?
Moc Huong Spas provide the convenient and helpful facilities with sauna, steam, shower in the locker room that separate for men and ladies. Always extra 30 minutes free of charge to enjoy the facility. The ambient always available with relaxing music and serving healthy foods and drinks.
Do you provide treatments for both male and female clients?
Moc Huong Spas are licensed spa fully equipped to receive both male and female clients. We provide private changing rooms and treatments are conducted in separate areas, ensuring the privacy of our clients at all times.
VIP rooms are also available for clients without a VIP plus card for an additional fee; 30% more for body treatment room in branch 1 and 50% in branch 3
We offer a one-year VIP card which entitles you to 10% discount on all services, monthly promotions, and private and luxurious VIP rooms for all your treatments at no extra cost when have a booking before 2 hours. If your treatments reach over 20 million Vietnamese Dong you are entitled to receive this VIP card.
Collect one stamp for every treatment at Moc Huong Spa. After 9 treatments, you receive your 10th treatment free.
Moc Huong Spa gift vouchers?
Gift vouchers are available to purchase as presents for your friends and loved ones, treat them to a relaxing treatment at a beautiful Spa. If you buy 10 vouchers (for the same service), you receive 2 complimentary. Please purchase these at the Reception Desk.
Tax invoice and service charge ++
Please expect 10% VAT additional fee. Plus 5% service charge at branch 1,2,3 however 10% service charge at branch 4 ( Moc Huong Spa Gallery )
What payment methods do you accept?
Moc Huong Spa offers you a choice of payment methods, including cash in Viet Nam Dong or US Dollars (exchange rate updated monthly will apply), and a variety of credit cards American Express, VISA, MasterCard, and JCB.
Advance booking – Advance bookings are flexible during weekdays, however we would recommend you to make an online booking 24 hours earlier to reserve your appointment, especially at the weekend or public holiday.
Attire – Moc Huong Spa will provide you with spa clothing to ensure a comfortable treatment is enjoyed – additionally, our locker rooms provide shower, steam, sauna, sandals, and basic toiletries. Please feel free to ask for more information if It is your first visit
Conversation – Moc Huong Spas are the great place to get some quiet time, conversations should be kept at a low volume at all times to respect fellow customers.
Eating and drinking – It is best if you try not to eat for at least an hour before any type of spa treatment. Drink more water before and after, especially if you go to steam & sauna.
Exploring the Facilities – We offer other facilities that you may enjoy such as sauna, steam, and a private VIP room (available at a nominal charge) to further enhance your relaxation.
Medical conditions – If you have any type of medical condition, be sure to mention it when you book for an appointment. There may be treatments that are not suitable for your condition. It is also possible that we recommend a treatment that can help you.
Mobile phones – This is a moment to relax. Either turn off or place your mobile phones on silent mode.
Smoking – Moc Huong Spa is kept healthy concept. The policy is not allowed to smoke, however the the flexibility is the garden or ourdoor space arranged the table and the ashtray.
Punctuality – To ensure you maximize your experience please come 15 minutes early and enjoy our steam and sauna. If your flexiblelity is not confirmed in advance, we are not responsible to keep your service
Therapist — Don’t hesitate to ask for either a male or female therapist. In Moc Huong Spa, we offer both subject to availability at time of your reservation. If you have a favourite therapist from a previous visit, please request for he or her, a nominal surcharge of VND 30,000 will apply.
Gratuity – please note that the pricing of all treatments includes a tip for the therapists. Should you wish to express additional gratitude for services that meet or exceed expectation, kindly feel free to do so. For any additional tips, please pass these to the receptionist when paying – please also be assured they do reach our therapists. Tips are respected but not expected.
Personal Belongings – Moc Huong Spas provide individual lockers for your valuables (including a wallet to place items in to keep with you during your treatment), Your value property should be kept in the box safe, please ask receptionist or manager to advise. We can not take responsibility for any loss that may occur while at the spa if It has not cooperation.